Indianapolis Business Consulting - Centric Consulting

Raquel Richardson

Director | Indianapolis Practice Lead

My clients think of me as their curious, energetic, get-it-done partner. I like to serve my clients by listening to their needs then assisting them in building a path to the most efficient and effective way to reach success.

Most of my career has been spent in helping clients and teams perform better. My “better together” philosophy shines in my work style. I take that desire to support others in my work to help lead and grow the Centric Indianapolis location.

I’ve spent most of my consulting career in the professional services and technology industries, building sales channels, leading marketing and sales teams and growing revenue. In joining Centric, I have quickly adapted my skills and learning in the insurance and healthcare industries while also maturing my understanding of service offerings like process excellence and data and analytics. Both of these areas help modern marketing and sales teams thrive and it’s been fun to transfer my learning to those in these areas.

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Process Excellence, Customer Experience, Marketing Strategy, Strategic Planning and Digital Transformation

Get to Know Me

I love hitting a trail (with my Vizsla!) or a Bikram class in a hot studio as my go-to activities to keep my stress low. I weave in volunteer work during the day by serving on the boards of Big Brothers Big Sisters of Central Indiana and WFYI, the local NPR affiliate.

I’m also active with Butler University sitting on the board of visitors for the College of Communication, marketing advisory committee for the Lacy School of Business, and funding a scholarship to students.

What was your first job?

Babysitting was always easy for me and probably my first paid gig. I had neighbors with three boys and I watched them each summer. We ate a lot of cereal. I think I took on my first paper route around age 12.

What is one of your favorite books?

I read about 50-55 books each year and picking favorites is pretty hard. As a creative, I love the War of Art by Steven Pressfield. He pushes you through the creative process and gets you to start, start, start. A top business read would have to be Master the Matrix by Susan Finerty because we’re all trying to get things done in complex organizations (and with complex people).

What’s the best piece of advice you’ve ever given?

It’s usually advice about reading a book or something I read in a book. I think a bibliotherapist would be a dream job for me. I have friends and colleagues often asking me what book they should read to deal with the “X” thing. I can supply an answer!

“Centric is a place where I’m encouraged to be myself. For me, that means it’s a place I can do what I need to do to help a client, to go above and beyond to do the right thing – always. Our culture of creating unmatched experiences was already something I do and didn’t have a name for it. I found the name, and the right place for me, at Centric.”

Raquel Richardson