Centric

Operational Assessments

Improving a specific operation begins with understanding core processes to assess issues and opportunities, and then appropriately prioritizing opportunities to focus on the ones that add the most value. Centric has seasoned professionals with expertise in best-practice operations in various shared service operations including manufacturing, supply chain, and finance and accounting. Our pragmatic and accelerated assessment methodologies are designed to show bottom line results quickly; our projects typically pay for themselves within 6 months.

Process Improvement

Centric has trained individuals in Six Sigma (DMAIC), Lean Operations, TQM and other improvement techniques that can be applied to a client’s unique situation to drive operational and process improvements. Our belief is that success in improving processes is not a matter of the methodology you use. Rather, it’s about choosing the appropriate techniques that result in the quickest delivery of value to the organization.

Process and Organization Alignment

Developing a process-centered organization and culture is the cornerstone to driving high quality, consistent, repeatable and scalable operational capabilities. Centric has worked with many large organizations to establish an overall transformation program and plan to accomplish improved operational capabilities. Typical activities include defining process owners, reorganizing departments around core processes, establishing centers of excellence to coordinate and facilitate various process improvement efforts, and developing comprehensive training programs.

Business Process Management (BPM) Technology Deployment

Business Process Management solutions have evolved significantly over recent years and are emerging as a key enabler to allow organizations to better execute core processes. BPM solutions are work flow based solutions that provide for complete transparency of process flow, status, bottlenecks, as well as adherence to controls and business rules. These flexible solutions allow companies to better leverage the investments already made in core transaction systems and put control of processes back in the hands of business users. Centric has developed a deep core competency around BPM solutions both from a software selection and implementation perspective.

Performance Management

Ensuring that an organization’s measurements and reporting capability are aligned to strategic objectives is a real challenge for most organizations. When properly designed and implemented, these measurements drive appropriate behaviors up and down as well as across diverse operations. Centric has developed comprehensive performance management approaches, frameworks and tools to allow organizations to establish balanced scorecards in an integrated and pragmatic manner across the organization.

Program Management Office Design and Operation

Centric has designed, built, matured, and operated program offices for many clients across a variety of industries. Too often new PMOs do not meet the sponsor’s expectations due to failure to demonstrate value quickly enough. Centric’s structured approach to building PMOs creates value early in the process. Functionality and capability are then incrementally added according to the company’s ability to digest change. Providing value quickly helps to ensure the adoption and acceptance of the new PMO while the incremental functional build-out ensures longer term PMO objectives are met.

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