Centric

Core Offerings

BPI - Business Process Improvement / Lean Six Sigma Services
BPM - Business Process Management Solutions
BPI / BPM Organizational Enablement and Support
Performance Management (Scorecards, Metrics, Reporting)

Specialized Offerings

Sourcing and Procurement
Supply Chain Management
Enterprise Program Management (EPM / PMO)
IT Operations / Process Management
e-Discovery
Customer Relationship Management
Finance & Accounting

BPI - Business Process Improvement / Lean Six Sigma Services

Improving a specific operation begins with understanding core processes to assess issues and opportunities, and then appropriately prioritizing opportunities to focus on the ones that add the most value. Centric has trained individuals in Six Sigma (DMAIC), Lean Operations, TQM and other improvement techniques that can be applied to a client’s unique situation to drive operational and process improvements. Our belief is that success in improving processes is not a matter of the methodology you use. Rather, it’s about choosing the appropriate techniques that result in the quickest delivery of value to the organization.

BPM - Business Process Management Solutions

Business Process Management solutions have evolved significantly over recent years and are emerging as a key enabler to allow organizations to better execute core processes. BPM solutions are work flow based solutions that provide for complete transparency of process flow, status, bottlenecks, as well as adherence to controls and business rules. These flexible solutions allow companies to better leverage the investments already made in core transaction systems and put control of processes back in the hands of business users. Centric has developed a deep core competency around BPM solutions both from a software selection and implementation perspective.

BPI / BPM Organizational Enablement and Support

Developing a process-centered organization and culture is the cornerstone to driving high quality, consistent, repeatable and scalable operational capabilities over time. Centric has worked with many large organizations to establish an overall transformation program and plan to accomplish improved operational capabilities. Typical activities include defining process owners, reorganizing departments around core processes, establishing centers of excellence to coordinate and facilitate various process improvement efforts, and developing comprehensive training programs.

Performance Management (Scorecards, Metrics, Reporting)

Ensuring that an organization’s measurements and reporting capability are aligned to strategic objectives is a real challenge for most organizations. When properly designed and implemented, these measurements drive appropriate behaviors up and down as well as across diverse operations. Centric has developed comprehensive performance management approaches, frameworks and tools to allow organizations to establish balanced scorecards in an integrated and pragmatic manner across the organization.

Sourcing and Procurement

Sourcing and Procurement is a critical business function that has significant and direct impact on bottom-line performance. In fact, procurement spend can account for as much as 50% of an organization’s total annual expenditure. Companies must embrace an end-to-end view of sourcing and procurement to drive optimal value and ensure effective performance. Centric Consulting utilizes a proven approach to analyze sourcing, procurement, contract management and supplier management processes for improvement opportunities. Our approach also embraces parallel delivery of savings with establishing sustaining capability to enable continuous improvement.

Supply Chain Management

A company’s supply chain operations are critical in meeting the cost, quality and service expectations of its customers. Centric has worked successfully with many companies to drive improvements around supply chain planning, manufacturing, distribution, transportation, logistics, and order management. Centric methodologies are designed with a complete end-to-end viewpoint and focus on key value drivers to ensure that all aspects of improvement and sustaining capabilities are considered.

Enterprise Program Management (EPM / PMO)

Centric has designed, built, matured, and operated program offices for many clients across a variety of industries. Too often new PMOs do not meet the sponsor’s expectations due to failure to demonstrate value quickly enough. Centric’s structured approach to building PMOs creates value early in the process. Functionality and capability are then incrementally added according to the company’s ability to digest change. Providing value quickly helps to ensure the adoption and acceptance of the new PMO while the incremental functional build-out ensures longer term PMO objectives are met.

IT Operations / Process Management

A lack of control around IT operational cost and capability can stifle a company’s flexibility to grow. IT is no longer something that can be viewed as solely a cost center. Centric believes IT must be treated as a strategic partner in helping a business achieve its goals. Enabling this requires the end-to-end view that Centric can bring through our IT Operation offering. With core capabilities in assessment, architecture, planning, process management, and financial management, Centric can help transform IT from a cost after thought to an efficient and effective means to achieve strategic goals.

e-Discovery Litigation Support

Companies are being sued for a variety of reasons. Since most of today's business communications are done electronically, relevant case information will likely reside in electronic format. A new survey of legal professionals reveals that only 10% of in-house counsel believe their companies are adequately prepared for discovery requests involving paper and electronic documents. And the majority concedes that their businesses are unprepared for e-Discovery, and lack a well-implemented records management program for both structured (application) and unstructured (e-documents) data. Is your business prepared for e-DIscovery litigation requests? Using our proven e-Discovery Litigation Support methodology, Centric consultants can assess your current state from both an IT and legal perspective, drive initiatives to remediate gaps and will leave behind repeatable processes.

Customer Relationship Management

Holistically managing the relationship with your customers provides companies that do it well with an advantage over those that do not. A well defined and technologically enabled Customer Relationship Management (CRM) capability is the single best way to manage the life cycle and stratification of customer interactions with an organization. It enables strategic decision making about market conditions to be translated into individual actions for specific customers. Centric applies proven internal and client experience to make this a reality for its clients.

Finance & Accounting Operations

Many organizations established their basic finance and accounting processes and enabling technology in the mid to late 90s (some in the 80s). These business functions while seemingly benign offer a wealth of efficiency and effectiveness enhancements through a fresh process, organizational, and technology assessment/redesign. Centric’s experience in these areas positions us to offer customized solutions chosen for your situation while still ensuring the leading practices to maintain compliance, enhance efficiency, and ensure control are in place.

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