Centric

Business Advisory & Strategic Services

Centric works with its clients to develop innovative, practical business and information technology strategies to solve the unique problems facing the energy and utility industries. We combine deep industry knowledge and vendor / technology experience to define effective strategies and to provide special services where an independent viewpoint is required. Examples services include Customer Information System (CIS) selection, enterprise IT strategy, and merger and acquisition related activities.

Process & Operational Improvement Services

Centric  continually evolves its services to meet the ever changing business needs of the utility and energy industries. Services offered include business process improvement, program and project management, resource planning and optimization, and software development process improvement. We address not only the technology associated with new initiatives, but also the underlying processes and human elements. Recent example engagements include business process design activities for utility billing and customer service operations workflow, process changes related to smart grid programs, a new product launch, and public utility IT program management processes.

Information Technology Services

Centric utilizes its broad industry and technical capabilities to provide solutions in a wide variety of applications, technologies, and packaged solutions that are common in the energy and utility industries. For project efforts, we utilize proven tools and methodologies resulting in turnkey solutions. Additionally, specialized role-based staff augmentation resources can provide specific expertise ranging from project managers, to business analysts, and CIS experts on the leading software solutions.

CIS Services

CIS expertise is the foundation of our utility practice service offerings. We bring an unbiased and independent perspective as well as hundreds of man years of relevant experience in the leading CIS software solutions. In addition, we have a depth of experience in related CIS technologies including: Customer and web self-service, IVR and call center processing, service order dispatch, automated metering infrastructure, meter data management, etc.

Data Conversion Services

When undertaking a CIS replacement or migrating a new operating company to an existing CIS, a well-defined approach to data cleansing and conversion is imperative to ensure that critical business information is accurately converted and retained in the new system. Centric’s proven approach, conversion templates, and skilled conversion practitioners reduces risks and minimizes costs via careful planning of the data conversion strategy and execution approach.

Smart Grid Services

Centric’s Smart Grid practitioners bring the expertise and experience to support for our client’s Smart Grid initiatives. Whether leading the project or supplementing your team of internal staff and product vendors, we assist our clients with AMI and MDM integration efforts as well as Smart Grid assessments, and related process and system integration initiatives.

Application Maintenance and Outsourcing

Whether evaluating outsourcing to reduce long-term cost and risk or moving your existing staff to support other initiatives, Centric provides on-site and off-site CIS support services that meet our clients’ needs. Centric can provide a team with the know-how to hit the ground running.

back to utilties