Centric

Retail Business Process Optimization

Centric provides operational assistance that can help retailers increase efficiency and flexibility. This can include inventory optimization, workforce management, store / fleet communications, warehouse optimization, call center operations and freight logistics.

Customer Relationship and Campaign Management

Centric can help your organization mine the value in your current and future customers by tying together all systems in a structured format to achieve desired market share. Utilizing the latest software tools and a structured approach, we can assist in building the actionable customer asset base to achieve your business objectives.

eCommerce

From strategy to process definition, from package selection to vendor negotiations, from implementation to ongoing operations Centric has the experience and expertise to make your eCommerce strategy a reality.

Store Technologies

The goal is to optimizing the customer’s experience through point-of-sale and kiosk technologies; Centric can help create the desired interaction customer interactions. At the same time, we realize the value of accurate and complete information capture and have assisted retailers in list augmentation, surveys, and marketing offers in store environments.

Enterprise Data Optimization

We partner with you to determine the best strategies for integrating data throughout your retail operation. We have utilized small to large scale tool-sets from data-marts for individual promotions through operational data warehouses for on-going business operations. Our experience includes initial requirements and data design progressing through technical deployment and on-going operational improvements.

Custom Application Development

We can take you from a clean sheet of paper to production enterprise code. We’re capable of delivering the most complex projects. Utilizing our process skills to document requirements, and our SDLC expertise to manage the development process, our software experts can build what the business demands using Microsoft .Net or Java technologies.

Warehouse Management and Supply Chain Optimization

Ongoing optimization of information and product flow from the supplier, to the warehouse, to the distribution centers, and to the end customer, must happen if a company is to be viable in a competitive market. Our consultants are experienced in lean and six-sigma approaches to reducing non-value added waste in business processes. We help management, engineers, schedulers, suppliers, and customers recognize waste, identify root causes, and attack the problems with best practice process and technology solutions.

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